Thank you for shopping with Grow Cup. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our refund policy carefully before making a purchase from our website.
Refund Eligibility
We offer a 15-day 100% refund policy on all eligible products purchased from Grow Cup.
To qualify for a refund, the following conditions must be met:
The product must be purchased directly from our website, www.growcup.in
The product must be in its original, unused, and unopened condition
You must initiate the refund request within 15 days from the date of purchase
How to Request a Refund
To request a refund, please follow these steps:
Send us an email at support@growcup.in with the following details:
Your full name
Order number
Email address associated with your order
Reason for the refund request
Any additional relevant information
Refund Process
Once we receive your refund request, our customer support team will review it within 1–2 business days.
If your request is approved, we will send you an email notification confirming your refund.
The refund will be processed using the same payment method used for the original purchase
Please allow 5–7 business days for the refund to reflect in your account (processing time may vary depending on your payment provider)
Shipping Costs
Shipping costs for returning products for a refund are the responsibility of the customer.
We recommend using a trackable shipping service to ensure the safe return of your product.
Cancellation
To cancel your order, contact us within 24 hours of placing it.
Contact Us
If you have any questions or concerns about our refund policy, or need assistance with the refund process, please visit our Contact Us page. Our customer support team is ready to assist you.
Changes to this Refund Policy
Grow Cup reserves the right to update or modify this refund policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.
By making a purchase from Grow Cup, you acknowledge and agree to the terms and conditions of this refund policy.
